My little sister has been in the military for 19 years, serving in Germany, U.S. territories, South Carolina, and elsewhere. Since February, she’s called a base in the Middle East home. I’ve known her location and her proximity to danger for months, but it had felt like she wasn’t really there. Iran seemed intent on […]
Karen Marks
Karen Marks is the founder of Design Your Support, where she helps e-commerce brands build better customer support. She lives outside Buffalo, New York, with her husband and two sons. Her sister has served in the military for 19 years, first in the Air Force and now in the Air National Guard, and is currently deployed to the Middle East. She writes Field Notes From Karen on Substack about customer support, broken systems, and the humanity inside them.
